Speaker
Dr.-Ing. Jörg Ochs
Direktionspräsident & CDCO
Jörg Ochs began his professional career in 1986 with an apprenticeship as a radio and television
radio and television technician. This was followed in the years 1992 to 1996 by the
engineering degree courses in electrical engineering (FH) and communications engineering (Univ.)
as well as a doctorate in information technology at the University of the Federal Armed Forces in Munich,
which Ochs completed in 2003 as Dr.-Ing.
In 2003, he joined Stadtwerke München as Senior Manager IT Security.
After holding positions as Head of IT Security and Data Center/Infrastructure, he has been
as Head of Telecommunications at SWM Services. Since 2017, he has been Managing Director of
SWM Infrastructure , the SWM Infrastructure Region and RigioNetz München. From 2019 to 2024, he took over as Head of Group IT at Stadtwerke München.
Since the beginning of 2025, he has been President of the Directorate and Chief Digital Customs Officer at Zoll, strategically managing the digital transformation, accelerating processes and monitoring their implementation.
SessionS
Digitale Transformation des Zolls durch KI und eZoll-App
Lean Leader Summit 2025
Mit dem Wandel von Kultur und Prozessen gepaart mit Innovation und Technologie beschreitet der Zoll den Weg der digitalen Transformation. Die Digitalisierung von Prozessen erfolgt nach Prozessmining und Prozessoptimierung. Somit wird der Weg von Formularen, hin zu Online-Services und weg von Vor-Ort-Terminen, hin zur eZoll-App bereitet. Der Einsatz von KI optimiert die Prozesse der Verwaltung und trägt zusammen mit UI/ UX maßgeblich zur Bürgerfreundlichkeit bei.
Company
Der Zoll
Unlimited commitment to Germany
Today, customs is a modern civil and economic administration of the federal government whose activities range from pure services to sovereign action. Throughout Germany, around 48,000 customs officers are responsible for safeguarding public finances, protecting social systems and ensuring environmental and consumer protection.