Lean Leader Summit


Nina Prodanova-Iozeva

Co-founder, Managing Partner & Principal Consultant at ITCE


Nina is a highly qualified consultant and visionary leader with more than 30 years of experience in leading highly complex transformations. She specializes in the fields of Scaled Agile, Enterprise Architecture, and IT Service Management.

Throughout her career, Nina has played pivotal roles in designing, strategizing, and executing numerous large-scale Agile and ServiceNow digital transformations. She has coached and consulted the leadership teams of many organizations in these crucial moments of change.

An inspirational speaker, author of thought leadership articles and publications, nominee for business awards, and recognized as the fastest female CEO, Nina is a leader striving for continuous improvement and growth.

Nina’s commitment to excellence is further underscored by her pioneering achievements, notably being among the first in Bulgaria to pass the ITIL Foundation and PMI Agile Certified Practitioner exams. Her extensive list of certifications, including the TOFAF Certificate, PMP Certificate, ITIL Expert Certificate, DevOps Institute, and SAFe, reflects her dedication to continuous learning and professional advancement.


Discover how to get full visibility and insights of your digital products and services with ServiceNow common service/product data model (CSDM)

Lean Leader Summit 2024

Organizations often develop and maintain their digital product and service architecture within dedicated architecture repositories, document stores, or web pages, typically in the form of diagrams. While this information might serve certain use cases, such as new product design, it lacks the depth and visibility offered by a CSDM (Common Service/Product Data Model) that encompasses all events throughout the digital product lifecycle.
The CSDM is the digital foundation of an organization. The centralized architecture representation within a CSDM allows for better management of teams and roles associated with each component of the digital product or the digital product itself. With accurate and up-to-date information readily accessible within component details, events like incidents and requests can be swiftly assigned to the appropriate team.
During this session, you'll have the opportunity to watch a live demonstration in ServiceNow showcasing the enhanced visibility and insights that can be achieved through the implementation of ServiceNow's CSDM (Common Service/Product Data Model). The demo will guide you through the key stages of the product lifecycle of the E-commerce Bookstore, spanning from its initial design phase, through agile development, deployment, release, and operational phases.



We help today's workforce prosper through innovative and personalised training & ServiceNow consulting solutions.

ITCE has dedicated the last two decades on helping enterprises transform their IT departments in providing high quality services to the business units and enable them to be more effective in their everyday work.

We support enterprises throughout the whole life-cycle of their Digital Transformation journey – from organizational change, to requirements gathering, architecture design, implementation and training and adoption.

We are ServiceNow Premier Partner and our competence center of experts with highest qualifications for Agile Project Management, Business Analysis, Service Management, Service Oriented Architecture, DevOps, Cloud Solutions and ServiceNow is your trusted partner in driving results across your organization.

Our training portfolio entails a variety of accredited and custom developed courses, management coaching programs, games, simulations and seminars aimed at providing organizations with knowledge in the most innovative forms and shapes based on the organizational needs.

In partnership with ServiceNow, Microsoft, AWS, PeopleCert and The LLPA, ITCE is one of the leading providers of consulting and training services in the region, known for the high quality of its services and professionalism in the cooperation with clients and partners. We have been trusted by some of the Europe’s largest enterprises in supporting them achieve their strategic business and IT goals.

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